5 great ideas for innovation in health
From their thoughts on how to improve contactless technology, and the healthcare consumer efforts of retail giants to how to better engage patients, here are five quotes on the role of innovation in healthcare. health care that hospital and health system leaders recently shared with Becker Hospital Examination:
Donnie Parish. CIO at Cherokee Nation Health Services (Tahlequah, Okla.). [Digital patient engagement and remote patient monitoring] enable patients to become more involved in their own health care and will create a better culture of health and well-being. Providing open communication via text, email, chatbots, digital forms and other digital engagements for all areas of clinical and non-clinical healthcare functions not only creates this “ digital gateway ” but also enables patients and providers to proactively engage in care.
Daniel Durand, MD. Director of Innovation at LifeBridge Health (Baltimore). If I had to pick a large company that is most likely to “toughen up” and keep investing and refining their thesis until it has a real impact in healthcare delivery, then I would probably choose Amazon. He understands the modern consumer like anyone else and seems to be refining his thesis, learning and making investments that seem increasingly sophisticated from the perspective of experienced healthcare operators. Plus, its free cash flow is about 100 times that of the average healthcare system, so it leaves a lot of room for error.
Zafar Chaudry, MD. Senior Vice President & CIO at Seattle Children’s. Contactless technologies have proven their worth in healthcare, such as Internet of Things based systems, patient registration, payments or data collection processes. These technologies will continue to be part of the new standard for hybrid health services after the pandemic. However, there is still work to be done to address issues such as security, the need for liability regulations for contactless services, the international standardization of contactless healthcare services and how we are approaching them. equity issues for patients who do not have a smartphone, access to broadband Internet or mobile data services.
Kolaleh Eskandanian, PhD. Chief Innovation Officer at Children’s National Hospital (Washington, DC). While I appreciate the creativity of some tech and retail giants in introducing certain care solutions, these services are delivered in a very ‘retail-oriented’ fashion – the only way these services are delivered. giants understand consumers. As such, this consumer approach has been in the context of health care, not health care. This may be about access and perhaps affordability, but healthcare consumers also demand reliability and continuity of care and coordination, which could be achieved by linking these ‘retail-oriented’ services to health systems. Only then can we guarantee a total patient experience of great value.
Roberta Schwartz, PhD. Director of Innovation at the Houston Methodist Hospital. Our priority has been to disrupt all areas of our organization and transform the way we work into a digital technology driven way of working. So what we like is the fact that we have implemented a new system in our human resources department which makes it much easier to identify and integrate candidates into the organization. We have brought into service a revenue cycle product that is light years ahead of what we were and digitizes a lot of our revenue cycle interfaces for our customers and the way we have worked. I am very proud of the fact that for us it is not only about technologies for patients, which are extremely important, but also to recognize that we are trying to disrupt our business in all aspects. So I feel like every aspect of our organization has been touched a bit by the innovation team.
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