Improvements include the ability to access Digital mortgage application and rate.com in Spanish.
CHICAGO, April 21, 2022 /PRNewswire/ — Guaranteed ratea leader in mortgages and digital financial services, is proud to announce that it is now offering its rate.com website and digital mortgage application in Spanish, a milestone in the company’s commitment to better serve the Hispanic community*.
Guaranteed Rate has focused solely on developing a robust language access program to better serve consumers who prefer to communicate in a language other than English. The company began its efforts in 2021 by recruiting Arlyn J. Kalinski, a language access program veteran, as vice president of program compliance, creating a national bilingual Spanish processing team and adding over-the-phone interpreting service for clients in over 170 languages. By the end of this year, Guaranteed Rate is working to expand customer communications, offer disclosures and agreements in Spanish, and will offer the industry’s first end-to-end customer mortgage origination experience. in Spanish.
Customers can now choose a Spanish version of the company’s website to find detailed financial education materials and other important features in the language, as well as being able to apply for a mortgage digitally in Spanish. These changes will allow Spanish speakers to better understand the mortgage process and do so with the same convenience and efficiency as English-speaking customers.
Guaranteed Rate assumes its responsibility to serve all homebuyers, no matter what language they speak. We also understand the incredible opportunity to provide the best service in the industry to these customers, including the over 40 million Spanish speakers in this country. Having these tools in Spanish will also everything Guaranteed rate loan agents and processors to better serve this growing and influential clientele.
“For too long, millions of Hispanic customers have dreaded their mortgage application process because of the language barrier,” says Camilo Escalante, Executive Director of Various Guaranteed Rate Segments. “They often had to rely on family members or close friends to act as interpreters during the mortgage transaction. The Guaranteed Rate is dedicated to building trust with our Hispanic community, and providing the complete mortgage application in Spanish, we give these hard-working families the same technology and tools available to English-speaking customers.”
“The guaranteed rate recognizes the incredible opportunity to speak directly to those with limited English proficiency,” says Kalinski, vice president of compliance for the program. “We are committed to connecting with and serving all communities. The main objective of this new phase is to make our products and services more accessible to consumers and to continue to overcome one of the barriers to home ownership, language access.
* At launch, rate.com in Spanish will offer 160 translated site pages. Also at launch, the Spanish Digital Mortgage will be available for properties in 45 states and all mortgage disclosures, notes and mortgages will only be available in English until the end of this year.
About Guaranteed Rate Inc.
Guaranteed Rate is a leader in mortgage lending and digital financial services. Based at Chicagothe company has more than 8,000 employees in 500 offices across the United States and is licensed in all 50 states and washington d.c. Since its launch in 2000, Rate Guarantee has helped hundreds of thousands of homeowners with home purchase loans and refinances, financing more than $95 billion of total lending volume in 2021 alone. Propelled by its belief in positivity, the company has become one of the nation’s largest retail lenders. Rate Guarantee offers innovative technology, including the world’s first digital mortgage, low rates and unparalleled customer service. Honors and awards include: ForbesAdvisor’s Top 10 Mortgage Lenders for 2021; Best Mortgage Lender for Online Loans and Best Mortgage Lender for Refinance by NerdWallet for 2021; 2018 Best Lender for Online Service by US News & World Report; HousingWire’s 2020 Tech100 Award for the company’s leading FlashClose℠ technology; Ranked 3rd in the Scotsman Guide’s 2021 list of Best Retail Mortgage Lenders; Chicago Agent Magazine’s Lender of the Year for six consecutive years; and the Chicago Tribune’s Best Workplaces list for seven consecutive years. Visit rate.com for more information.
SOURCE Guaranteed rate